Shipping policy

Shipping Policy for Alsahar Oud

Last updated: August 17, 2026

At Alsahar Oud (alsaharoud.com), we are committed to delivering your luxury fragrances safely, securely, and swiftly. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Dispatch Times

All orders are processed within 1 to 2 business days (excluding weekends and UK bank holidays).
Orders placed after 2:00 PM GMT on Fridays or over the weekend will be processed on the following Monday.
During peak seasons, holidays, or promotional launches, processing times may take an additional 24–48 hours. You will receive an automated email confirmation with tracking information as soon as your parcel is handed over to the courier.

2. UK Domestic Shipping Rates & Delivery Estimates

We partner with premium, tracked UK couriers (such as Royal Mail Tracked, DPD, and Evri) to ensure safe transit of liquid fragrance products.

Standard Tracked Delivery (2–4 Business Days): £3.99 (Free on all orders over £50.00)
Express Tracked Delivery (1–2 Business Days): £5.99

All delivery times are estimates provided by the courier services and commence from the date of dispatch, not the date of order placement.

3. International Shipping & Customs Duties

We ship internationally to select destinations where fragrance transport regulations permit:

International Tracked Delivery (5–12 Business Days): Shipping rates are calculated automatically at checkout based on destination country and parcel weight.
Customs, Duties & Import Taxes: Orders shipped outside the United Kingdom may be subject to local import taxes, customs duties, and brokerage fees levied by the destination country. All additional customs clearance charges and import duties are the sole responsibility of the customer. Alsahar Oud has no control over these charges and cannot predict their amount.

4. Fragrance Packaging & Courier Regulations

Fragrances are classified as liquids and regulated cosmetic goods. To protect your purchase:

Every bottle is securely cushioned with impact-resistant protective packaging and tamper-evident seals.
Parcels are labeled in full compliance with UK courier and postal transport standards for perfumery products.

5. Order Tracking & Delivery Confirmation

Once your order is dispatched, you will receive a Shipping Confirmation Email containing your unique tracking number and a direct link to track your parcel in real time.
Please allow up to 24 hours for the courier tracking status to update on their portal after the initial scan.

6. Incorrect Address & Undeliverable Shipments

Customer Responsibility: Customers are responsible for providing complete and accurate shipping information (including flat/apartment numbers and accurate postal codes) at checkout.
Failed Deliveries: If a parcel is returned to us due to an incorrect address provided by the customer, failure to collect from a local depot, or refusal of delivery, the cost of re-shipping the order will be charged to the customer. Original shipping fees for returned parcels are non-refundable.

7. Damaged, Missing, or Lost Packages

Damaged in Transit: If your package arrives visibly damaged or leaking, please photograph the outer box, shipping label, and internal bottle immediately, and contact us within 48 hours of delivery at contact@alsaharoud.com.
Lost Parcels: If your tracking status shows no movement for more than 7 business days (UK) or 15 business days (International), please contact our support team so we can initiate an official investigation and carrier claim on your behalf.