Terms of Service

Terms of Service for Alsahar Oud

Last updated: August 18, 2026

This website is operated by Alsahar Oud. Throughout the site, the terms "we", "us", and "our" refer to Alsahar Oud. By visiting our site (https://alsaharoud.com) or purchasing products from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms, policies, and notices referenced herein.

Please read these Terms carefully before accessing or using our website.

1. Overview & General Conditions

  • By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence.

  • You may not use our products or services for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including copyright and trademark laws).

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion for any reason at any time.

2. Product Descriptions, Pricing & Availability

  • Product Representations: We make every effort to display the colors, packaging, bottle details, and fragrance notes of our products as accurately as possible. However, actual packaging designs or batch formulations from manufacturers may slightly vary.

  • Pricing Modifications: Prices for our products are subject to change without prior notice.

  • Order Limits: We reserve the right to limit the sales of our products to any person, household, geographic region, or jurisdiction, and to limit the quantities of any items purchased per order.

3. Accuracy of Billing & Account Information

  • You agree to provide current, complete, and accurate purchase and account information for all orders placed at our store.

  • We reserve the right to reject or cancel any order that appears, in our sole judgment, to be placed by unauthorized resellers, distributors, or fraudulent entities.

  • In the event that we make a change to or cancel an order, we will notify you by contacting the email address or billing address/phone number provided at checkout.

4. Shipping, Customs & Delivery

  • Delivery times provided at checkout are estimates and may vary due to carrier operations, customs clearance, or seasonal volume.

  • UK & International Shipping: Customers outside the UK (including EU destinations) are responsible for ensuring that imported fragrances comply with local laws and for any applicable local customs duties, taxes, or clearance fees.

  • Risk of loss and title for items purchased pass to you upon delivery of the items to the designated delivery carrier.

5. Returns, Refunds & Cancellations

  • All returns, exchanges, and cancellations are governed strictly by our Refund and Return Policy.

  • In accordance with UK and EU consumer hygiene regulations, any fragrance or cosmetic item where the original protective cellophane, seal, or box has been opened, broken, or sprayed is strictly non-returnable and non-refundable.

6. Intellectual Property Rights

  • All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Alsahar Oud or its content suppliers and protected by international copyright, trademark, and intellectual property laws.

  • You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service or website content without express written permission from us.

7. Prohibited Uses
In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.

  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

  • To upload or transmit viruses, malware, or any malicious code that may affect the functionality of the Service.

  • To collect or track the personal information of others or to engage in unauthorized data scraping.

8. Disclaimer of Warranties & Limitation of Liability

  • Our products and services are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.

  • In no event shall Alsahar Oud, its directors, officers, employees, affiliates, agents, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products procured using the Service.

9. Governing Law & Jurisdiction

  • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

  • Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms of Service

  • You can review the most current version of the Terms of Service at any time on this page.

  • We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

11. Contact Information