Privacy Policy

Privacy Policy for Alsahar Oud

Last updated: August 18, 2026

At Alsahar Oud (accessible from https://alsaharoud.com), we respect your personal integrity and are committed to protecting your personal data. This Privacy Policy outlines how your personal information is collected, used, shared, and safeguarded when you visit our website, make a purchase, or interact with our services, in full compliance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.

1. Personal Data We Collect

When you interact with Alsahar Oud, we collect information directly from you, automatically through your device, and via third-party service providers:

  • Order Information: When you make a purchase or attempt to place an order, we collect specific details including your full name, billing address, shipping address, payment details (processed securely via encrypted gateways), email address, and phone number.

  • Device & Technical Information: As you browse our store, we automatically collect details about your device, including your IP address, browser type, operating system, time zone, referring websites, search terms, and interaction data via cookies and server logs.

  • Communications & Support: Any correspondence submitted through our contact forms, direct email (contact@alsaharoud.com), or the live chat system (Shopify Inbox).

2. How We Use Your Personal Data

We use your data on lawful grounds (contract fulfillment, legitimate business interests, legal obligations, or with your explicit consent) to:

  • Process, fulfill, package, and deliver your fragrance orders.

  • Communicate with you regarding order confirmations, tracking updates, and customer support inquiries.

  • Screen orders for potential risk, unauthorized transactions, or fraud.

  • Comply with applicable UK/EU tax, accounting, and consumer protection laws.

  • Provide targeted marketing, product recommendations, and promotional offers (only where you have opted in to receive marketing communications).

3. Sharing Your Personal Data

We do not sell, rent, or trade your personal data. We share your information solely with trusted third-party service providers necessary to operate our business:

  • E-Commerce Platform: Powered by Shopify, which hosts our store and processes technical and order data securely.

  • Payment Processors: Direct transactions are encrypted and processed through certified PCI-DSS compliant providers (such as Shopify Payments, Stripe, Apple Pay, and PayPal). We never store your full payment card details on our servers.

  • Logistics & Delivery Partners: We provide your shipping name, address, and contact details to verified couriers (e.g., Royal Mail, DPD) strictly to execute parcel delivery and tracking.

  • Legal & Regulatory Compliance: We may disclose information if legally required to do so by applicable laws, subpoenas, or official government requests.

4. Cookies and Tracking Technologies

Alsahar Oud utilizes cookies, web beacons, and tags to enhance website functionality, maintain cart persistence, analyze traffic patterns, and optimize user experience.

  • Essential Cookies: Necessary for basic site features, account login, and checkout processing.

  • Analytics & Performance Cookies: Help us understand customer navigation and site performance to optimize site speed and layout.

  • Preference Management: You can modify your browser settings to refuse or delete cookies; however, disabling certain cookies may affect your checkout experience.

5. Data Retention

When you place an order through our website, we retain your Order Information in our records for accounting, VAT reporting, and legal compliance purposes for the duration mandated by UK and EU tax laws, or until you request the erasure of your personal data.

6. Your Data Protection Rights (UK & EU Residents)

Under the UK GDPR and EU GDPR, you have the following statutory rights regarding your personal information:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of any inaccurate or incomplete details.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where retention is no longer legally required.

  • Right to Restriction & Objection: Restrict or object to the processing of your data under specific conditions.

  • Right to Data Portability: Request the transfer of your data to another service provider.

  • Right to Withdraw Consent: Unsubscribe from marketing communications at any time via the "unsubscribe" link in our emails.

To exercise any of these rights, please email us directly at contact@alsaharoud.com.

7. Data Security

We implement robust administrative, technical, and physical security safeguards (including 256-bit SSL encryption) to protect your personal data against unauthorized access, loss, alteration, or disclosure.

8. Contact Information & Data Controller

If you have questions, feedback, or concerns regarding this Privacy Policy or our data handling practices:

  • Store Name: Alsahar Oud

  • Data Controller: Alsahar Oud Operations


  • Privacy & Support Email: contact@alsaharoud.com